Returns & Exchanges

At Divi, we want you to feel confident in your hair health journey, which is why we offer a 30-day window for returns on most products. If a formula isn't the right fit for your routine, our team is here to help you find a solution that works.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to begin the process.

• 2.
  Print Your Label

  Select the items you wish to return and download the prepaid shipping label provided by our system.

• 3.
  Package Your Products

  Securely pack the items in their original packaging, attach the shipping label, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 5-7 business days.