Frequently Asked Questions
Everything you need to know about your beauty journey with Divi.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund, minus shipping costs, within 30 days of delivery.
Are Divi products safe for sensitive skin?
Yes, our formulas are dermatologist-tested and designed to be gentle yet effective. However, we always recommend performing a patch test before incorporating a new product into your routine.
Do you ship internationally?
Currently, we ship to the United States, Canada, and the UK. We are working hard to expand our shipping zones to more countries in the near future.
Are your products cruelty-free and vegan?
Absolutely. Divi is proud to be 100% cruelty-free and vegan. We never test on animals, and we do not use any animal-derived ingredients in our formulations.
How can I change or cancel my order?
To ensure fast delivery, we process orders quickly. Please contact our support team within 1 hour of placing your order if you need to make any changes or cancellations.